Switch IT support without downtime.
If your current IT is slow to respond, issues keep repeating, or you’re worried about security, we make switching straightforward — with a clear plan and direct access to technicians.
- Slow support? No switchboards or call centres — speak directly to a technician.
- Repeat problems? We focus on fixing root causes, not just symptoms.
- Cyber worries? We’ll review what you’ve got and tighten up the weak spots.
What happens when you switch
A simple, proven process that keeps disruption to a minimum.
Quick call + scope
We learn how you work, what’s not working, and what you need from your IT support.
Audit + switching plan
We document your setup, flag risks, and agree a smooth handover plan with timelines. We can liaise directly with your existing IT provider during the transition.
Handover + improvements
We take over support, secure key systems, and start reducing repeat issues straight away.
You’ll know within 15 minutes if we can improve your IT — and what switching would look like.
Switching IT Providers: Here’s Exactly What Happens
Switching IT support shouldn’t mean disruption. Even if documentation is incomplete or access takes time, we follow a structured process to take control safely and keep your team working as normal.
-
1
We quietly assess your current setup
We start by reviewing what’s visible and what information is already available, so we understand the environment before any changes begin.
-
2
We begin documenting systems as access becomes available
As we receive credentials and system details, we organise accounts, licences, backups, devices, and access into a structured record — so nothing is left undocumented.
-
3
We handle communication with your current IT provider
Where there’s an existing provider, we manage the handover process professionally — requesting documentation, access details, and technical information so you’re not stuck in the middle.
-
4
We transition support in the background
There’s no “big switch day”. Support moves across in phases so your team keeps working without disruption.
-
5
We stabilise and improve things within the first 14 days
Once support is in place, we focus on tightening security, resolving recurring issues, improving performance, and strengthening reliability.
The Quick IT Health Check only takes around 2 minutes and shows where risks, gaps, or improvement opportunities may exist.
Proof & results
We focus on measurable outcomes — better support, better security, and smarter spend.
Case study: North Kent Mind
We helped North Kent Mind reduce their monthly phone system costs by making full use of the Microsoft charity programme. The result was a drop from £1,098.67 per month to £43.50 per month — saving over £1,000 per month.
Ask us on the call and we’ll explain exactly what changed and how the savings were achieved.
Common savings we find in SMEs
- Microsoft 365 licences assigned to leavers / unused accounts
- Staff on the wrong licence level (Business Premium when Basic is enough)
- Paying for third-party backup + Microsoft backup features overlapping
- Outdated PCs causing productivity loss (slow boot, freezing, crashes)
- Inefficient email setup / mail flow issues causing delivery problems
Not sure where the gaps are?
Run our Quick IT Health Check. It takes under 2 minutes and highlights common risk areas and bottlenecks — no technical knowledge needed.
No pressure — just a simple way to sense-check your setup before you switch.
FAQs
Quick answers to the most common questions we get before a switch.
Are we locked into a long contract?
No — we’re contract-less. No long tie-ins, no exit fees. Just reliable support.
How quickly can we switch IT support?
Usually within a few days. In many cases we can start remote support almost immediately while we complete the handover properly in the background.
What do you need from us to get started?
A main point of contact and access to your key systems (e.g. Microsoft 365 / email / devices). We’ll guide you through this and handle the rest.
Will emails be affected when we switch?
no, we plan changes carefully and schedule any cutovers to minimise disruption. If any mailbox work is needed, we’ll explain it upfront.
What size businesses do you support?
We support everyone from small start-ups to large enterprises and charities. If your business relies on IT day-to-day, we can help.
Do you support Apple Macs too?
Yes — we support both Windows and Mac environments. We’ll advise the best setup depending on how your business works.
What areas do you cover?
We provide IT support across Kent and surrounding areas, and we can also support businesses remotely across the UK.
Do you include projects and migrations in unlimited support?
Unlimited support covers day-to-day IT issues and assistance. Migrations and projects are quoted separately.
We’re not on Microsoft 365 — can you still help?
Yes. We support different setups. If moving to Microsoft 365 makes sense for you, we’ll quote it as a project and handle the migration safely.
Ready to switch?
Book a quick call and we’ll recommend the right support option and outline the next steps.