Slow IT? Constant issues? Or just need things to work properly?
We fix problems fast, help prevent future issues, and support your business without locking you into any contracts. Whether you already have IT support in place or you need help getting things under control for the first time.
- Direct access to engineers — no call centres
- No passing you around support tiers
- Contract-less support with remote and onsite options available
- Support across cloud systems, backups, devices, servers, security, networks, email, Microsoft 365 and much more
We don’t just fix problems, we prevent them.
Trusted technologies and platforms we work with
Why businesses choose Skynet ICT
Whether you already have support and are unhappy with it, or you need help getting things under control for the first time, we make IT simpler, more reliable and easier to deal with.
No long contracts
Stay because you are happy with the service — not because you are locked in.
Direct to engineers
No call centres, no bouncing between tiers, and no wasted time repeating yourself.
Proactive support
We help reduce problems before they disrupt your business with monitoring, patching, backups and practical advice.
Support that fits
From fully managed support to ad-hoc help, we support the way your business actually works.
Most businesses have hidden IT risks
Run our Quick IT Health Check to get a simple view of where your IT setup may have risks, bottlenecks or weak spots — without needing any technical knowledge.
- Security & access: spot common protection gaps
- Backups & recovery: identify areas that may need attention
- Devices & setup: highlight issues affecting productivity
- Day-to-day IT: uncover recurring frustrations and inefficiencies
What happens after you complete the check?
- You’ll instantly see your IT health score
- We highlight any gaps or risks in your setup
- You can choose to book a free review call (optional)
- No obligation, no pressure
Real examples of the work we do
Here are a few examples of how we have recently helped clients improve reliability, security and day-to-day productivity.
Prefer to talk instead?
If you are short on time, do not want to go through the health check, or just want to speak to a real person first, we are here to help.
Our team
Meet the people behind Skynet ICT. When you contact us, you are speaking to experienced engineers and real people who understand the pressure IT issues can put on a business.
Bobby Clements
Richie Johnson
David Turner
Aaron Lindsay
Flexible support packages
Choose the level of support you need. Not sure what fits? Start with the health check or speak to us and we will recommend the right option.
Ad-Hoc Support
Ideal for occasional support and one-off fixes.
- Pay as you go
- Remote or onsite support
- Hourly or quarter-hour billing
- No onboarding
Essentials Support
For businesses that want reliable day-to-day support with proactive cover.
- Unlimited remote support
- Device monitoring
- Automatic device OS patching
- Managed anti-virus
- User and business system management
Complete IT Management
For businesses that want everything managed, including onsite support and backups.
- Everything in Essentials plus:
- Unlimited onsite support
- Quarterly IT reviews and recommendations
- Managed offsite backups
- Quarterly backup testing and reporting
Note: Unlimited support covers day-to-day IT issues and assistance. Migrations, larger projects, hardware and licences are quoted separately.
What our clients say
Genuine feedback from businesses we support.
What happens next?
We keep things simple and transparent.
Complete the free IT health check
Answer a few straightforward questions so we can understand your current IT setup, where the issues are, and what may be holding your business back.
We review your setup and advise
We’ll go through your results, highlight any gaps or risks, and talk you through practical ways to improve your IT, reduce downtime and make things run smoother.
Start our unlimited IT support
If you decide to move forward, we’ll handle the transition, liaise with your current provider, and get your systems running properly with ongoing support. Without locking you into long contracts.
FAQs
How do you handle switching IT provider?
What’s included in your IT support
We provide ongoing, day-to-day IT support to keep your business running smoothly and prevent issues before they become a problem.
This typically includes:
- Unlimited remote and onsite support for your team
- Fast help with day-to-day IT issues and troubleshooting
- Device monitoring and maintenance
- Security and anti-virus management
- User and system administration (emails, Microsoft 365, permissions, etc.)
- Ongoing advice to improve performance, reliability and security
Everything is designed to be flexible, so you get the level of support your business actually needs - without being tied into long-term contracts.
How quickly do you respond to issues?
If you call us, your call is usually answered within seconds, and most issues can be resolved there and then.
For support tickets, these are reviewed within minutes. Urgent issues are picked up straight away, while less time-sensitive requests (such as setting up a new starter) are typically completed within a few hours.
Our focus is always on resolving problems as quickly and efficiently as possible, not just acknowledging them and leaving you waiting.
Are there any hidden fees?
What if I cancel?
How can I contact you?
What are your opening hours?
Monday to Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM (emergency email support only)
Can you support our existing setup?
Yes, we work with all types of IT setups.
Whether you're using Microsoft 365, on-site servers, cloud systems, or a mix of everything, we can step in and support what you already have in place.
We don’t force you to change systems unnecessarily. Instead, we work with your current setup, improve what’s there, and only recommend changes where it genuinely benefits your business.
Ready to transform your IT experience?
Whether you want to run the free IT Health Check, book a quick call or simply get in touch, we make it easy to take the next step.