Business IT Support
IT is an important part of all businesses – whether you are a small home-run business, a medium sized company or a large enterprise you will undoubtedly use computers, printers and other IT equipment in the day to day running of your business.
In fact in our experience, it is only when the IT within a business stops working completely, that the staff realise how important the IT is.
We offer critical IT support for small to medium sized business with the aim of keeping IT systems alive and running smoothly at all times – our IT support services provide a comprehensive IT maintenance plan including:
- Proactive support – we monitor your mission critical systems remotely on a nightly basis which means that we often catch problems before they even become real problems.
- Remote support per incident – you call us with a problem and we resolve it by logging in remotely to your system – this means we can have small problems resolved within hours or sometimes minutes of them occurring.
- On-site support – with our maintenance contracts you get dedicated onsite support from our engineers at no additional charge.
- On-going Systems improvement – when we take on a contract we always perform a full system audit before hand, if we see potential problem areas we will notify you and provide solutions – this can sometimes prevent problems that may have just been waiting to occur.
Being a small IT company we also offer an extremely high level of service to our IT maintenance clients – when we take on new contracts we assign a dedicated member of our team to the client – this means that when you do have a problem with your IT, you can call your dedicated engineer via mobile and they already know your system inside out, making problems much easier to tackle.
We are so confident in the services that we provide to local businesses that we do not tie any of our clients into lengthy contracts (unless of course they require us to do so). We provide support services on a monthly rolling contract – this means that if you are ever unhappy with our support, or for any other reason you wish to terminate, you can do so without any get-out fee, termination charge or any other forfeit – if you as our client are not happy, then we are not happy taking your money.
Of course not every company needs a support contract, so we also offer support on an Ad hoc basis as well as one-of installation services.